Refund Policy

Our Promise

We're confident you'll love your Dinehere website. But if for any reason you're not completely satisfied, we offer a straightforward 30-day money-back guarantee.

30-Day Guarantee

If you're not happy with your website within 30 days of purchase, you can request a full refund. This applies whether:

• You've changed your mind about having a website
• The website doesn't meet your expectations
• Your business circumstances have changed
• You've decided to go in a different direction

We don't require you to explain your reasons - simply request a refund and we'll process it.

How to Request a Refund

To request a refund, simply email us:

Please include:

• The email address you used to purchase
• Your restaurant name or website subdomain

Refund Timeline

Once we receive your refund request:

What Happens to Your Website

When you request a refund:

• Your website will be taken offline immediately or within 24 hours
• Your subdomain will become available for others to use
• Your uploaded images and generated content will be deleted within 30 days
• Your account and any associated data will be removed

After 30 Days

After the 30-day refund period, we generally cannot offer refunds. However, we understand exceptional circumstances may arise. If you experience issues with your website or our service, please contact us and we'll do our best to help.

If there's a technical issue with your website that we cannot resolve, we may offer a partial or full refund at our discretion.

Exceptions

While we aim to honour all refund requests within 30 days, we reserve the right to refuse refunds in cases of:

• Abuse of the refund policy (e.g., repeated purchases and refunds)
• Violation of our Terms of Service
• Fraudulent purchases or chargebacks

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us: